WESTFIELD – Once again the Westfield Gas and Electric wants to warn the public about a telephone scam that is targeting utility customers in Westfield. Illegitimate and fraudulent individuals, claiming to represent WG+E are contacting these customers by phone to discuss their accounts. They will even leave a voice mail message instructing the customer to make a return call to a number in the 508area code. If you should receive such a phone call, please do not divulge any account or personal information or return a call if instructed by voice mail. The WG+E will contact you by WRITTEN notice if there is any discussion needed regarding your account. They do not initiate a phone call.
Ironically, the timing of this latest telephone scam comes at a very inconvenient time as the Department recently launched a federally-mandated telephone survey to assess theircustomers’ knowledge of staying safe around natural gas. WG+E partnered with Great Blue Research, a national market research firm, who is calling a small sampling of customers to gauge the effectiveness of their public awareness program. These calls will originate from the 860 area code and the caller will identify themselves as a representative from Great Blue Research calling on behalf of Westfield Gas and Electric. The survey questions cover basic demographic information and general questions about how to react should you smell natural gas. If you receive a survey call, WG+E would greatly appreciate your participation as it will allow them to measure the effectiveness of their program.
Please know that, at the Westfield Gas& Electric, protecting customer information is a top priority. Personal information and data about our customers is treated as confidential, consistent with all legal and regulatory requirements, including those established by the Massachusetts Department of Public Utilities (DPU). Please visit their website at www.wgeld.org to review the data privacy policy. You may also contact Customer Service at (413) 572-0100 during normal business hours if you have any questions.
