It’s a busy season…
It’s hard to believe that we are roughly at the halfway mark of summer. While this time of year provides opportunities for time off and relaxation for many, here at Westfield Gas + Electric (WG+E) and Whip City Fiber (WCF)it means that we are deep into our construction season.This year it’s been busier than ever.
In April, we began further expansion of Whip City Fiber to the southeast portion of Westfield. If you haven’t already heard about WCF, it’s Westfield’s fastest internet service delivered over a high-speed fiber optic network. Crews have been hard at work bringing this technology into new areas. Drive around town and it’s hard to miss the bucket trucks and giant spools of fiber cable. Our current build schedule will cover over 70% of Westfield residences by the end of next year.
Currently, we are reviewing additional design and construction cost estimates for other areas of the city and expect to announce additional expansion plans in the next few weeks.While somefind it difficult waiting for the expansion to come into their area, please trust that we’re building a reliable, robust, and expandable network which will serve Westfield for many years to come. As mandated by statute,all of our services, gas, electric, and internet, must stand and operate financially independently from each other. Be assured, however, that the goals for each are the same; and that is to provide reliable and competitively priced services withthe highestlevel of customer satisfaction.
We continue to hear from WCF customers stating they are experiencing significant monthly savings from what they were paying with their old provider. These savings are often $100 or more per month when they “cut the cord” from their triple play provider and use Whip City Fiber for phone, internet, and access to streaming television programming.
Other customers tell us that they’re just not sure how to go about changing from their current provider. Some of the concerns we hear are that they want to be able to keep the same television programming,they may currently have a contract with their cable provider, or they may not simply understand how “streaming” works. This is where we believe WCF shines… in the knowledge, performance,and dedication of our customer service representatives and technicians. These employees are second to none at assisting customers and will work hard to get you the information you seek.
We know there are many out there who don’t know where to start or even what questions to ask. We have set up a number of ways to help you more fully understand this great new service. You may call us at 572-0100 or stop by our drop-in centers at 100 Elm Street or 40 Turnpike Industrial Road during weekday business hours for a one-on-one consultation about antennas, streaming, and phone service. Additionally, we have regular hours at Amelia Park Ice Arena on Tuesdays from 5:00-7:00 pm and Saturdays from 10:30 am-12:30 pm. And finally, you can find us at the Westfield Senior Center on July 18 and 25 from 10:30 am-12:00 pm. The Whip City Fiber website (www.whipcityfiber.com) is also a good resource to learn more about our services, schedules, and options for streaming your favorite channels.You can even sign up right on the website.
I encourage you to utilize any or all ofthe resources available to look into how WCF cansave you money and enrich your experiences within the ever-advancing and expanding technological world in which we live.
Enjoy your summer.
