New visitor policy enacted at Baystate Health includes Baystate Noble

SPRINGFIELD – Baystate Health has announced an additional measure to its recently announced change in visitor policy as it continues to take preemptive measures to protect the health and safety of its patients, the community and its healthcare workers.

·         1 visitor per patient at a time and NOW, no one other than that one visitor can enter the building.

·         If you are a visitor experiencing symptoms of fever and/or cough, please don’t visit.

The policy is in effect at all Baystate Health hospitals, including Baystate Medical Center and Baystate Children’s Hospital in Springfield, Baystate Wing Hospital in Palmer, Baystate Franklin Medical Center in Greenfield, and Baystate Noble Hospital in Westfield. Additionally, for Baystate Children’s Hospital, no visitors are allowed under the age of 12.


Additional new information also follows:


At our doctor’s offices and other outpatient sites including X-ray, Lab, Rehab, etc., in order to reduce exposure in the waiting rooms of our doctors’ offices and other outpatient settings:

  • If you are experiencing symptoms of fever and/or cough, please call ahead to inform the office.
  • Patients should come to appointments alone or be accompanied by just one other person, if needed.
  • We discourage patients from bringing children to their appointments with them.
  • People who are experiencing symptoms of fever and/or cough should not accompany patients to their appointment.

Baystate Health’s visitation policing during this time is designed to reduce patient and employee exposure to illness. Visitation is at the discretion of Baystate Health, and exceptions are at the discretion of the nurse or physician.

For more information on Baystate Health, visit

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