Business

Postal customers to get expanded services

SPRINGFIELD — The U.S. Postal Service wants the season to be merry and bright for our customers this year. To help with the hustle of the holidays, select Post Offices in Massachusetts will open for four hours on the three Sundays leading up to Christmas Day —Dec. 7, 14 and 21, from 1 p.m.to 5 p.m. – for full retail services, including stamp sales and package acceptance.
Additionally, in many communities, packages will be delivered on these days as well.
During Holiday 2013, the Postal Service delivered 434 million packages and 6.4 billion pieces of First-Class Mail across the nation. Due to continued e-commerce growth and improvements to the Priority Mail product line, the Postal Service is expecting double-digit growth in its package business this holiday season, likely in the range of 450 to 470 million packages. That equates to roughly 12 percent growth over the same period last year.
Improved Priority Mail tracking and text alerts introduced this year are important enhancements to the free insurance, free tracking and date-specific delivery introduced last year.
“It’s all about customer service and convenience – especially during our busiest time of year,” emphasizes the Postal Service’s Connecticut Valley District Manager David Mastroianni, who oversees postal operation in CT, MA and RI. “Our goal is to exceed the high standard of service we set last year by delivering on our core promise of timely, affordable, and trackable delivery for our customers,” Mastroianni noted.
Post Offices offering Sunday hours from 1 p.m. to 5 p.m. on Sunday, December 7, 14 and 21 include:
Amherst Post Office at 145 University Drive
Pittsfield Post Office at 212 Fenn Street
East Longmeadow Post Office at 119 Industrial Drive
Attleboro Post Office at 901 Pleasant Street, and
Easthampton Post Office at 191 Northampton Street
“To determine which Post Offices will be open on Sundays, the USPS looked at sites with the highest package volume,” said Christine Dugas, a USPS public relations specialist. “This is the product that is experiencing the most growth– 14 percent last year.”

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